Refund policy

At TAMAKIYO, your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

Due to the hygienic nature of skincare products, we can only accept returns on items that are:

  • Unused
  • Unopened
  • In their original packaging
  • Returned within 30 days of delivery

Unfortunately, we cannot accept returns or offer refunds for opened, used, or partially used skincare products unless the item is faulty, damaged, or incorrect.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of receiving your order.

To assist with your claim, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

Once reviewed, we will arrange a replacement, store credit, or refund where applicable.

Change of Mind

We understand that sometimes plans change.

For change-of-mind returns, products must be unopened, unused, and in their original condition. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Original shipping charges are non-refundable.

Return Process

To initiate a return, please contact us at:

Email: hello@tamakiyo.com

Please include your order number and reason for return.

Returns sent without prior approval may not be accepted.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.

Non-Returnable Items

The following items cannot be returned:

  • Opened skincare products
  • Used skincare products
  • Gift cards
  • Sale or clearance items (unless faulty under Australian Consumer Law)

Australian Consumer Law

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

If a product has a major fault, is not as described, or is not of acceptable quality, you may be entitled to a repair, replacement, or refund in accordance with your consumer rights.

Contact Us

For any questions regarding returns or refunds, please contact:

Email: hello@tamakiyo.com

We are committed to providing a positive shopping experience and will always do our best to assist you.